Terms and conditions
All content on this website is the property of Sonia Vinograd Guidotti Art. By using the website you acknowledge that all content is protected by copyright, trademarks, database rights and other intellectual property rights.
This website is operated by Sonia Vinograd Guidotti Art, which offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Shipping & Delivery
All ready-made pieces will be shipped within 5 working days from Norway, if there are not made any special agreements. The total delivery time will vary based on where you are in the world.
The buyer is responsible for paying the shipping costs.
Taxes & International Customs Charges
In Norway there will be added a 5% art tax which is included in the total price of the artworks. If you are ordering outside of Norway, you may be charged taxes and duties when your parcel arrives in the country. This is the costumers responsibility and we advice you to contact your local customs office to learn more.
Refund & Returns Policy
We hope you will be happy with your purchase, but if for some reason you wish to return the art: The art has to be returned within 14 days from received date, using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
There is no return for commissioned pieces.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at soniavinograd@hotmail.com
To return your product, you should mail your product to: Sonia Vinograd Guidotti Art, Postboks 271 Holmlia, 1204 Oslo
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at info@guidottiarts.com for questions related to refunds and returns.